Support
Support and policy routes
Use this page for TachiyomiAT, Tachiyomi, Mihon, and Nayovi setup questions, billing questions, redeem-code help, device recovery guidance, and policy links.
WhatsAppFastest reply
WhatsApp support
Fastest for payment, redeem-code, activation, and setup help.
Message on WhatsApp
Owner phone: +216 23 655 086
Prefer email? support@nayovi.comUse support for device recovery, manual token adjustments, billing questions, privacy, or legal requests.
Support flow notes
Keep receipt, redeem-code, and device-recovery guidance consistent here so customers know what to do next.
Include the receipt email and redeem code when asking for billing help.
Use Lemon Squeezy receipts and redeem-code emails to reconcile orders quickly.
Device recovery, refund handling, and privacy requests are routed through the backoffice.
Review access
Reviewer and partner requests
Use support when a public review, directory listing, affiliate test, or approved sample pilot needs a verifiable Nayovi contact path.
Review-code access
Android blogs, affiliates, communities, and directory editors can request a dedicated redeem code before testing the APK, free trial, token plans, or hosted translation flow.
Evidence pack
Ask for current screenshots, narrated demo context, pricing notes, APK source details, and permission-safe usage language before publishing a review or listing.
Qualified pilot routing
Use this support path for small reading-group pilots, publisher-approved samples, or affiliate tests that need clear disclosure and measurable install-to-paid signals.
FAQ
Customer-facing questions
These answers stay consistent with the current Android app reality while still explaining the hosted direction.
Is Nayovi related to TachiyomiAT, Tachiyomi, or Mihon?
Nayovi keeps the Android reader workflow familiar for people searching TachiyomiAT, Tachiyomi, or Mihon, while focusing on hosted OCR, AI translation, activation, and support.
What can I translate?
Use manga translate AI, manhwa translate AI, or manhua translate AI only with content you own, content in the public domain, or content you have permission to process.
Do I need API keys?
No. The goal is a simple user flow: subscribe, receive a code, activate, and translate.
How do I get my redeem code?
After payment, the redeem code is sent to your email address.
Can I share my redeem code?
Yes. You can use one redeem code across approved devices or a small reading group, agency, creator team, or review test. Choose a plan that matches the total monthly usage.
Can I get more tokens?
Yes. If your monthly tokens run out, ask support for an additional redeem code.
How do I cancel a monthly plan?
Use the billing link from your checkout receipt or contact support with the receipt email so the subscription can be located and cancellation guidance can be sent.
What should I send for refund or billing help?
Send the checkout receipt email, redeem code, and a short description of the issue so support can review payment status, token delivery, and recent activation attempts.
Which plan should I choose?
Starter is good for trying the service, Pro is best for regular reading, and Power is for heavy readers.
When should I switch to paid plans?
Upgrade when one or more readers consistently translate multiple chapters per week; trial access is the test phase before recurring monthly tokens.
When should I upgrade from the free trial?
Upgrade when you translate regularly, need more monthly chapters, or want a redeem code that can support several devices or readers.
Can a reading group, agency, or creator team use one plan?
Yes. Pick the monthly token plan that matches the group volume, share the redeem code with approved users, and contact support if you need a custom monthly limit.
Which plan is best for affiliates or community demos?
Start with Pro if you need enough monthly chapters for repeat demos, reviews, or a small community test. Ask support for a dedicated code before publishing a public walkthrough.
Can reviewers or partners get a test code?
Yes. Reviewers, affiliates, community moderators, and publisher or platform teams can contact support for a scoped test code before publishing a walkthrough or partnership note.
Can publishers or platforms request a private workflow review?
Yes. Publisher, platform, and creator teams can ask support for a private review of approved-sample translation, glossary handling, hosted processing, and takedown-ready support before any public collaboration.
Where should business or investor questions go?
Use the support email with the subject line "Nayovi business inquiry" and include whether the request is about partnerships, affiliate tests, publisher workflows, or investor due diligence.
Is it monthly?
Yes. The plans renew every month until you cancel them.